—  MONKEY MASTERING  —

Terms of Sale

Last updated: 10 August 2026

BETA NOTICE — v1.2 BETA. During the private BETA phase the Software is not commercialized to the public; BETA keys are distributed on a controlled, free-of-charge basis to invited testers. These Terms of Sale will apply in full from the commercial v1 launch via Lemon Squeezy as Merchant of Record (planned, not yet live). Prices and payment channel may be adjusted before launch, and BETA-tester feedback may be incorporated into the final version.

These Terms of Sale (the "Terms") govern the purchase of licenses of the MONKEY MASTERING software (the "Software" or "Product") via the website https://monkeymastering.com (the "Site"), in accordance with Spanish Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Protection of Consumers and Users (TRLGDCU), EU Directive 2011/83/EU on consumer rights, and EU Directive 2019/2161 (Omnibus Directive).

1. Seller identification

Item	Value
Owner	Javier J. Redondo (hereinafter, “MONKEY MASTERING”)
Tax ID (NIF)	78503120A
Tax residence	Avenida Alcalde Ramírez Bethencourt 32, 35004 Las Palmas de Gran Canaria, Spain
Commercial contact	legal@monkeymastering.com
Support contact	support@monkeymastering.com
Website	https://monkeymastering.com

Invoicing and payment collection are handled by Lemon Squeezy, Inc., acting as Merchant of Record and therefore as the seller vis-à-vis the end user for tax purposes.

2. Purpose

These Terms govern: - The acquisition of a license of use of the Software (not ownership of it). - The economic, tax, and delivery conditions of that license. - Consumer rights under European and Spanish law.

The technical use of the Software is additionally governed by the End User License Agreement (EULA).

3. Product

MONKEY MASTERING is a downloadable audio plugin in VST3 and AU formats, available for macOS and Windows, designed for automatic mastering of audio tracks. The Product is offered in two editions:

Edition	Description	Price
Standard	Full mastering engine: 5-band EQ, compressor, de-esser, automatic sidechain, clipper and true-peak limiter; COMPLIANCE / PROOF measurement panel; all Virtual Speaker profiles; 8 track types; 12 music styles; 3 streaming export targets; manual ANALYZE; recording to WAV 16-bit; email support.	9,90 €
Pro	Everything in Standard, plus: all 16 track types and 24 music styles; 8 streaming export targets; automatic detection of track type and style; the pro compressor controls in EXTRAS; Mid/Side; IMAGING (per-band stereo image); Space / Reverb; Stem Separator; reference-track matching; advanced sidechain; user presets; export to WAV 24-bit / FLAC / MP3 with metadata; priority support.	18,90 €

Launch price (PRO). The prices above are the prices actually charged from the commercial launch. The PRO edition price is presented as a launch price; the STANDARD edition price is its ordinary price. The Licensor reserves the right to change its prices at any time. No previous, higher price is shown as a reference, because none has ever been charged; consequently this is not an announcement of a price reduction within the meaning of Art. 20.2 of Directive 2011/83/EU as amended by Directive (EU) 2019/2161 (Omnibus). Any future price increase applies only to purchases made after it takes effect and never affects licenses already acquired. Final prices and applicable taxes are shown clearly before checkout.

3.bis Free trial before purchase

• Before buying, the user may install and run the Software as a free trial of 14 calendar days with the full Pro feature set, with no card and no account required (see §2.bis of the EULA).
• Files exported during the trial carry a periodic level mark: a short attenuation (approximately −12 dB) every 30 seconds, starting 15 seconds into the file. Real-time listening, the meters and the on-screen verdict are not affected, but a trial export is not intended for publication. Files exported once a Standard or Pro license is activated are never marked.
• The Software states this in-app before every recording, and it is stated here so that the user knows it before downloading or buying.

4. Purchase process

1. The user selects the desired edition (Standard or Pro) and adds it to the cart.
2. They are redirected to Lemon Squeezy, Inc. to complete payment.
3. They enter the required tax and payment information (name, email, country, payment method). Lemon Squeezy, Inc. processes payment securely.
4. Upon payment confirmation, the user receives by email: - The invoice issued by Lemon Squeezy, Inc.. - The license key and Software download link.
5. The contract is concluded at the moment of payment confirmation.

All pre-contractual information required by Articles 60 and 97 TRLGDCU (features, price, taxes, right of withdrawal, warranties, duration, etc.) is presented to the user before payment is confirmed.

5. Prices, taxes, and invoice

• Prices on the Site may be displayed in EUR or USD depending on user location.
• Applicable local taxes are calculated and collected by Lemon Squeezy, Inc. as Merchant of Record, based on the buyer's country.
• IGIC note (Canary Islands). Lemon Squeezy does not collect IGIC. If the seller is established in the Canary Islands and sells to a Canary Islands consumer, the seller self-assesses under the applicable Canary Islands rules, after consulting a tax advisor.
• The official invoice is issued by Lemon Squeezy, Inc. and sent to the user's email. MONKEY MASTERING does not issue separate invoices to the end user.
• For EU consumers, the price shown before checkout already includes applicable taxes.

6. Delivery

• Delivery is digital and automatic upon payment confirmation.
• Usual timeframe: immediate; in case of technical incident, maximum 24 hours.
• If after that period the user has not received the license, they may contact support@monkeymastering.com.
• No physical delivery is provided.

7. Right of withdrawal

7.1 General information

Under Articles 102 to 108 TRLGDCU (transposing Directive 2011/83/EU), the consumer has a period of 14 calendar days from receipt of the license to withdraw from the contract without needing to justify the decision.

7.2 Exception to withdrawal (digital content)

Article 103.m) TRLGDCU and Art. 16.m) of Directive 2011/83/EU provide that the right of withdrawal DOES NOT APPLY to the supply of digital content not delivered on a tangible medium when: - Performance has begun with the prior express consent of the consumer, and - The consumer acknowledges having lost the right of withdrawal once the content has been downloaded / activated.

During the purchase process, the user must expressly check this box:

I request immediate performance of the delivery of the Software and expressly acknowledge losing the right of withdrawal once I download or activate the license.

This box is not pre-ticked, in compliance with the Omnibus Directive.

7.3 Restricted refund policy (digital product)

Because the Software is digital content delivered instantly upon purchase and its value is consumed on first productive use, and because §7.2 of these Terms constitutes an effective waiver of the 14-day statutory withdrawal right under Art. 103.m) TRLGDCU / Art. 16.m) Directive 2011/83/EU, MONKEY MASTERING operates a restricted refund policy:

Refunds are available only in the following cases:

1. Legitimate technical failure not resolvable by support. The Software crashes, fails to activate, or is objectively incompatible with the user's documented DAW/OS combination, and reasonable troubleshooting with support staff has not resolved the issue. Request must be filed within fourteen (14) calendar days of purchase and before the license has been used to finalize a released project (defined below).
2. Duplicate or erroneous purchase (e.g. paid twice for the same license) reported within 14 days.
3. Any case where refund is legally compulsory under TRLGDCU or Law 11/2023 conformity rules (§8), which takes precedence over this policy.

Refunds are NOT granted for:

• Buyer's remorse, change of preference, or change of workflow.
• Requests made after the Software has been used to master material subsequently published, distributed, submitted to a label, or uploaded to a streaming platform ("productive use").
• Failure to read system requirements before purchase.
• Inability to use features which are documented as requiring the Pro tier when a Standard license was purchased.
• Requests made more than 14 days after purchase.
• Loss of license key caused by user's failure to back up the confirmation email (we can reissue the key once, free of charge; this is not a refund case).

Why this policy. The Software applies irreversible engineering work to audio material. Once a user has mastered a track with MONKEY MASTERING and released the resulting audio, the value of the license has been consumed. A post-use refund would amount to taking back the service after keeping the benefit. Spanish and EU consumer law explicitly permits waiver of the withdrawal right in this exact scenario (digital content immediately executed with express consent).

How to request a refund. Email legal@monkeymastering.com with subject "Refund request" including your order ID, license key, and a clear description of the technical issue (logs, screenshots, system specs). Responses within 5 business days. Approved refunds are processed by Lemon Squeezy, Inc. to the original payment method within 3–10 business days and the license key is revoked.

8. Legal conformity warranty

Under the TRLGDCU (Art. 114 et seq.) and Spanish Law 11/2023 (transposing Directives (EU) 2019/770 on digital content and (EU) 2019/771 on goods):

• The Software must be in conformity with the contract throughout the contractual relationship (including updates within the acquired edition).
• Warranty period: two (2) years from delivery for one-off digital content (Art. 120 TRLGDCU as amended by Law 11/2023). For continuous supplies, the warranty covers the full duration of the supply.
• In case of non-conformity, the user is entitled to have the Product brought into conformity (patch, fix), to a proportional price reduction, or to termination with refund, under the terms of the TRLGDCU.
• Warranty claims are made by contacting support@monkeymastering.com describing the non-conformity.

9. Technical requirements

The user must verify, before purchase, that their system meets the technical requirements published on the Site (operating system, architecture, compatible DAW host, etc.). Incompatibility with systems not listed does not constitute non-conformity.

Recommended minimum requirements (indicative): - macOS 11 (Big Sur) or later, or Windows 10 / 11 64-bit. (JUCE 8 baseline / CMAKE_OSX_DEPLOYMENT_TARGET) - DAW compatible with VST3 or AU (Audio Unit). - Internet connection during initial activation (not applicable during the BETA phase, where validation is local).

10. Activations and license management

• Each license allows up to 2 simultaneous activations (e.g. main computer + work laptop) of the same user, in line with industry standard.
• Activations may be migrated to a new system by first de-authorizing the previous one from the Software itself or by requesting it at support@monkeymastering.com.
• The license is personal, non-transferable, and may not be shared with third parties.
• Detailed use conditions are governed by the EULA.

11. Updates

• Scope. The licence covers the edition and the major version of the Software current at the time of purchase, including its minor updates within that major version (e.g. 1.2 → 1.3). Future major versions (e.g. 2.0) are a separate product and are purchased separately.
• Conformity. Under Spanish Law 11/2023 and Directive (EU) 2019/770, the Licensor supplies free of charge, in every edition, the updates —including security updates— necessary to keep the Software in conformity with the contract for the period stated in §8, and announces them on the Site. If the user does not install an update they were informed about, the Licensor is not liable for a lack of conformity resulting solely from that omission (Art. 121 TRLGDCU).
• No future functionality forms part of this contract.

12. Liability

The liability of MONKEY MASTERING arising from the use of the Software is governed by the EULA. In any event, liability that cannot be excluded or limited by contract in relation to consumers under the TRLGDCU (e.g. willful misconduct, gross negligence, personal injury) is not excluded or limited.

13. Out-of-court dispute resolution

Before going to court, the user may:

• Contact legal@monkeymastering.com to resolve the dispute amicably.
• Turn to an out-of-court consumer dispute resolution (ADR) body. Please note: the European Commission's Online Dispute Resolution (ODR) platform ceased to operate on 20 July 2025, after Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228; it is therefore no longer available.
• Consumers resident in Spain may use the Sistema Arbitral de Consumo (the Junta Arbitral de Consumo of their Autonomous Community) or their local consumer information office (OMIC). Consumers resident in another EU Member State may use an ADR entity accredited in their country or contact the European Consumer Centre network (ECC-Net): https://www.eccnet.eu.
• Pursuant to Art. 97.1.o) TRLGDCU, the Seller informs the user that it is not adhered to any consumer arbitration system or ADR scheme, without prejudice to the user's right to use the channels above and to bring the matter before the courts.

14. Governing law and jurisdiction

• These Terms are governed by Spanish and European Union law.
• For consumers: courts of the consumer's domicile (Art. 90.2 TRLGDCU).
• For non-consumers: courts of the seller's domicile.

15. Acceptance

By completing the purchase process, the user declares that they have read, understood, and accepted these Terms, the EULA, and the Privacy Policy in their entirety.

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Commercial contact: legal@monkeymastering.com Technical support: support@monkeymastering.com Seller: MONKEY MASTERING (full owner identification in §1)

16. Language versions

This document is published in Spanish and in other languages to make it easier to understand. The Spanish version is the only authentic one: in the event of any discrepancy between versions, the Spanish text prevails.

This preference does not deprive the consumer of the rights granted by the law of their country of habitual residence, in accordance with Article 6 of Regulation (EU) 593/2008 (Rome I).